HeyJaredClosing Market Weekly
Closing Market Weekly brings you up-to-date insights on the U.S. mortgage and real estate closing space. Hosted by Phillip Hogan, CEO of Signing Services of America, each episode breaks down trends, challenges, and expert tips from contract to close.
- Indexed episodes, last 90 days
- 12
- Latest publication
- Sep 29, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 7, 2026
Latest episodes
Episode 53: Why This Mortgage Loan Servicing Supervisor Wants Fewer Customer Calls (opens the original)
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Every borrower call is an operations signal. When customers don't understand a payment change, escrow notice, or loan transfer, the question isn't just how to answer the call. It is what the call reveals about the process that created it. Ray Mueller joins Phillip Hogan to discuss borrower communication, clean servicing transfers, escrow administration, process improvement, and why leaders should understand a workflow before changing it. 🕒 CHAPTERS * 0:00 - Why borrower calls reveal servicing pr
Episode 52- Loan Officer’s secret to on-time closings (opens the original)
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A clean closing is won before anyone reaches the signing table. The earliest document, fee, timeline, and communication gaps are the ones most likely to create downstream friction. Jeff Anderson joins Phillip Hogan to explain why every participant must be ready before the file reaches them. They discuss clear to close versus funding, proactive communication, accurate loan estimates, contingency timelines, and the discipline required to prevent last-minute surprises. Operations leaders will hear
Episode 51: Fraud Finds the Gaps in Your Closing Process (opens the original)
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Fraud does not need to defeat an entire closing operation. It only needs one gap between teams, systems, or handoffs. In Episode 51 of Closing Market Weekly, Chris Morton, Chief Executive Officer of the American Land Title Association, joins Phillip Hogan to discuss why fraud prevention has to be layered, coordinated, and supported by professional judgment across the real estate transaction. The conversation also examines seller impersonation fraud, wire fraud, industry advocacy, and the risk of
Episode 50: Why This National Commercial Sales Executive Will Never Go Back to Residential (opens the original)
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Commercial closings became more efficient when the industry learned to work without everyone at the same table. But Tom Baughman explains the trade-off: faster execution can also remove the relationship-building that used to happen naturally inside a closing room. The conversation moves from remote versus table closings into office culture, customer service, and why commercial title may be less complicated than many people assume. For operations leaders, the through line is simple. Service is th
Episode 49: One Wrong Country Can Kill an Apostille Request (opens the original)
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One wrong destination country can invalidate an apostille before the document reaches its final stop. An apostille is not a bigger notarization, and confusing the two can send the entire request down the wrong path. John Nelson explains why you must confirm Hague status, receiving-party requirements, document type, and translation rules before processing begins. He also breaks down the notarial mistakes, unacceptable copies, and missing details that can trigger rejection. This episode reveals wh
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