HeyJaredCaptive Conversations, The Hospitality Podcast
🎙️ Captive Conversations – Your backstage pass to the world of hospitality and tech innovation! 🚀 Join host Adam Forman as he connects with industry leaders, uncovering the stories behind the brands, the tech transforming customer experiences, and the trends shaping the future.
- Indexed episodes, last 90 days
- 14
- Latest publication
- Sep 17, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 3, 2026
Latest episodes
Bonus Clip: The Tax of a Fractured Tech Stack | Lawrence Pelletier (opens the original)
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Going back into the Captive Conversations archive, this bonus clip features Lawrence Pelletier. Lawrence describes what happens as restaurant groups add one system after another. Vendors multiply, integrations remain partial, menus need updating in several places and sales data becomes difficult to reconcile. The challenge is not simply having lots of technology. It is taking responsibility for the complexity created between the systems and choosing a clear way to manage it. A practical five-min
Bonus Clip: Five iPads in a Car Built a Loyalty Platform | Laurens Havenaar (opens the original)
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Going back into the Captive Conversations archive, this bonus clip features Laurens Havenaar. Laurens explains how Piggy started with five iPads in a car and a simple promise to independent shops: install the loyalty platform immediately and begin creating value without a long onboarding process. The approach replaced paper stamp cards, gave each business useful customer data and created visible social proof as more local shops joined. A practical five-minute startup story about fast adoption, c
Bonus Clip: Payment Is the Wrong Time to Ask for Data | Mike Enslin (opens the original)
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Going back into the Captive Conversations archive, this bonus clip features Mike Enslin. Mike makes a simple point about customer data: when someone reaches payment, they usually want to pay and move on. Asking for details at that moment can add friction to the experience. The better opportunity may come earlier or later, when the customer has a reason to identify themselves and is happy for a brand to connect their visits, preferences and loyalty activity. A practical five-minute discussion abo
Bonus Clip: Most AI Powered Tech Is Not Really AI | Steven Rolfe (opens the original)
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Going back into the Captive Conversations archive, this bonus clip features Steven Rolfe. Steven and Adam discuss the difference between genuine technology capability and a fashionable label. Products may claim to be powered by AI or blockchain while relying on simpler tools behind the scenes. The conversation also covers practical use cases, including an HR knowledge bot, computer vision for stock control and automation that saves teams time. The useful question for operators is not which label
Bonus Clip: TikTok Is Now a Restaurant Search Engine | Kitty Newman (opens the original)
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Going back into the Captive Conversations archive, this bonus clip features Kitty Newman. Kitty explains why TikTok has become a search engine for restaurant discovery. People planning trips and nights out are already using the platform to find places to eat in cities across the UK. The point is not that every operator must do everything. It is that restaurants should decide deliberately where they want to be found, then invest their time in useful content for that audience. A practical five-min
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