HeyJaredBusiness Transformation Pitch with The CX Goalkeeper
Digital & Business Transformation | Customer Experience | Leadership | InnovationThis podcast goes beyond theory.
- Indexed episodes, last 90 days
- 12
- Latest publication
- Sep 20, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 5, 2026
Latest episodes
Leading Through Uncertainty and AI with Martin Gutmann (opens the original)
Read excerpt
This episode dives into how leadership is changing in the age of AI and uncertainty. Martin Gutmann shares practical insights on trust, expertise, and adapting leadership qualities. Listeners gain a clear understanding of what remains timeless and what leaders must develop to succeed today. One thing became particularly clear during the conversation: Martin brings a thoughtful and highly relevant perspective to the leadership debate, making him a compelling voice for LEAD 27 in Zurich. About the
Experience Is Everything: Why Customer Experience Starts with Leadership with Jeannie Walters (opens the original)
Read excerpt
This episode features Jeannie Walters discussing her book 'Experience is Everything' and sharing practical advice on customer experience (CX) leadership. Listeners will learn why CX starts with leadership, how to build effective CX strategies, and how to adapt to new technologies like AI while maintaining trust and business relevance. About the guest Jeannie Walters, CCXP, CSP, is a certified customer experience expert, USA Today bestselling author, CEO, and international keynote speaker who doe
Part 2: The CX Bubble is Exploding: Challenging Assumptions & Contradictions with Faran Niaz (opens the original)
Read excerpt
Gregorio Uglioni and Faran Niaz reflect on decades of experience in customer experience, challenging common industry practices. They discuss how CX teams often focus on measurement and reporting, rather than driving real transformation. The conversation highlights the disconnect between what companies present to executives and what customers actually experience, emphasizing that dashboards and frameworks often fail to address real customer pain points. The hosts discuss the prioritization of cos
The Hard Truth About CX and What Comes Next with Zack Hamilton (opens the original)
Read excerpt
Gregorio Uglioni welcomes Zack Hamilton to discuss the current state and future of customer experience (CX). Zack shares his career goal of disrupting how businesses and industries think, giving an example from his work at Aaron's where digital payments transformed the business. The conversation sets the stage for a deep dive into the evolution and challenges of CX. Zach explains that traditional experience management has reached its ceiling. He argues that while organizations have become good a
The CX Bubble is Exploding: Challenging Assumptions & Contradictions with Faran Niaz - Part 1 (opens the original)
Read excerpt
Gregorio Uglioni and Faran Niaz discuss the current state of customer experience (CX), questioning whether technology and automation are truly improving CX or just creating new frustrations. They highlight that while some leading companies excel, many average and poor companies use technology as a shield, leading to increased customer effort and declining trust. The conversation points out that self-service options are often mistaken for CX success, even when they increase customer frustration.
Publishing over time
Last 90 days. Choose a month to open its work.
Recurring subjects
Named in the text we hold. One piece can cover several.
Audience
No verified audience measurement yet.
About this data
Counts cover the work we have indexed. Tone needs enough text and a confident classification. Excerpts and episode notes are not full articles or transcripts.
Identity or attribution wrong? Suggest a correction.
See coverage about Business Transformation Pitch with The CX Goalkeeper