HeyJaredBusiness Made Personal
We speak to Insurance industry icons who have been there, done that and seen the movie to find out what worked for them and what challenges they faced. It’s a must-listen for anyone interested in learning from the best and seeking to enhance their careers.
- Indexed episodes, last 90 days
- 5
- Latest publication
- Sep 21, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 6, 2026
Latest episodes
Ep151: Vicki Mullen on insurance claims management, communication and trust (opens the original)
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Insurance claims management isn't just about making the right technical decision. It is also about helping people understand what is happening when they are already dealing with stress, uncertainty and disruption. In Episode 151 of Business Made Personal, Mark Silveira speaks with Vicki Mullen, Senior Consultant at Finity Consulting, lawyer and former Australian Financial Complaints Authority ombudsman. Across almost 30 years in government and financial services, Vicki has worked across the H...
Ep150 - Five generations at Lloyd's: Chris Mackinnon on insurance industry leadership (opens the original)
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Insurance industry leadership starts with a choice, not an accident, and Chris Mackinnon has spent 35 years proving it. Newly appointed Head of Munich Re Specialty – Global Markets, Australia, Chris joins Mark Silveira on Business Made Personal to talk about building an insurance company from scratch, after more than a decade at Lloyd's running businesses across Asia Pacific, the Middle East and Africa. Chris comes from five generations of Lloyd's underwriters, what he calls "a genetic dispo...
Ep149 - Loss adjusting career path with Benildus Saw (opens the original)
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Benildus Saw turned down loss adjusting twice before desperation made him say yes. Twenty-six years later, he runs Justicia Adjusters as CEO and chairs the Risk and Technologies Board at the Asian Institute of Insurance. What's striking about his story is not the career arc but the through-line, a formation in service, discipline, and human empathy that started long before he ever saw a claim file. From seminary to claim site At 19, Benildus entered College General Mario Field in Malays...
Ep148 - Linda Bennett on giving your knowledge away (opens the original)
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People-first leadership in insurance begins with a willingness to give others your knowledge, time and belief. In this episode of Business Made Personal, Mark Silveira speaks with Linda Bennett, Senior Claims Advisor and Broker Partner at Crawford & Company, about the experiences that shaped her leadership, insurance career and commitment to mentoring others. Linda Bennett's insurance career started in Hobart in 1998 as a credit controller, not exactly the origin story most people expect ...
Ep147: Nigel Cook on major complex loss in insurance and claims leadership (opens the original)
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Major complex loss in insurance is not just about technical expertise; it is about communication, judgement and the ability to guide people through pressure. In this episode of Business Made Personal, Mark Silveira chats with Nigel Cook, Chief Executive Officer, Sedgwick Singapore, and Head of Major Complex Loss, Asia. Nigel shares how a trade apprenticeship in South Wales, an early move to Abu Dhabi, and decades as an expat have shaped his approach to engineering, loss adjusting, and leaders...
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