HeyJaredBuilt on Iron, A Brilliant Harvest Podcast
Built on Iron dives into how machinery dealerships deliver exceptional service. Brilliant Harvest CEO Remi Schmaltz talks with dealership leaders about operations, technology, customer experience, and the stories that define this industry.
- Indexed episodes, last 90 days
- 5
- Latest publication
- Sep 28, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 13, 2026
Latest episodes
Beyond the Hard Iron: How AI Is Reshaping Equipment Dealerships (opens the original)
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A dealership can have more than a century of history without being stuck in the past. Pat McCrabb, General Manager of JJ Nichting Company, shares how the five-location Case IH and New Holland dealership stays rooted in customer trust while continually evolving the way its teams work. From radio-dispatched technicians and paper manuals to connected equipment and AI, Pat sees technology as valuable when it makes employees more effective and helps customers get answers faster. Pat and Remi discuss
What OEMs Need From the Next Generation of Dealers with Megan Tanel (AEM) (opens the original)
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Megan Tanel, President and CEO of the Association of Equipment Manufacturers (AEM), joins Remi Schmaltz to discuss how technology is changing the relationship between OEMs, dealers, and equipment owners. As connected equipment, precision tools, software, and data become more important, dealers are taking on a new role: helping customers understand and adopt the technology built into the equipment they operate. Megan explains what manufacturers increasingly need from their dealer networks, from s
Why Customer Experience Is Your Dealership's Biggest Profit Driver with Ryan Condon (opens the original)
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Technology may be changing the equipment dealership industry at an unprecedented pace, but Ryan Condon believes one thing hasn't changed at all: people still buy from people. The dealerships that thrive over the next decade won't simply adopt new technology—they'll combine it with exceptional communication, strong leadership, and a relentless focus on customer and employee experience. Remi Schmaltz sits down with Ryan Condon, CEO and Founder of SATISFYD, to discuss the findings from SATISFYD’s n
The Dealership of the Future Starts with Customer Data with Jon Rossi (opens the original)
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The competitive advantage for equipment dealerships is shifting. Iron still matters, but the businesses pulling ahead are building stronger customer relationships through better communication, smarter technology, and more effective use of data. Jon Rossi, founder of Modern, and Managing Director of Digital Iron Group, joins Remi Schmaltz to discuss the technology trends reshaping agriculture and construction equipment dealerships. Drawing from his experience building one of the industry's first
Nathan Johnson on Building the Dealer of the Future (opens the original)
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Technology is transforming equipment dealerships, but successful change starts with people. After more than two decades helping lead technology strategy at Titan Machinery, Nathan Johnson joins Remi Schmaltz to share what he's learned about scaling innovation across a growing dealership organization while keeping employees and customers at the center of every decision. Nathan explains why the most successful technology initiatives follow a simple formula: people, process, and technology—in that
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