HeyJaredBuffering
Welcome to Buffering - Powered by Success! Join Gabe Petersen and Zack Kilgore from the Calix Success Team each week as we dive into the latest marketing strategies, tools, and insights that drive business results.Views and opinions expressed in this podcast are those of the…
- Indexed episodes, last 90 days
- 11
- Latest publication
- Sep 22, 2026
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- Jul 7, 2026
Latest episodes
The Managed Wi-Fi Problem: When Operator Language Misses the Customer (opens the original)
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This week on Buffering, Zack and Gabe take on one of broadband’s most debated terms: managed Wi-Fi. While operators know exactly what it means, customers may not see the same value in the language. From confusing product names to Wi-Fi being treated as an add on, the conversation explores what happens when industry terminology gets in the way of the customer experience. Join Zack and Gabe as they unpack why internet and Wi-Fi are increasingly inseparable, whether managed Wi Fi should be part of
Drag and Drop Your Way Out: Building Websites in the Agentic Era (opens the original)
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This week on Buffering, Zack and Gabe explore how AI is changing the way websites are built, maintained, and personalized. From moving beyond rigid templates and drag and drop editors to creating custom websites in minutes, the conversation looks at why businesses may no longer need to settle for a website that looks like everyone else's. They also dig into AI assisted development, structured content, email templates, the case against embedding PDFs, and why your website should be more than a pl
The Taglines We Need to Retire: 10 Broadband Marketing Claims to Replace (opens the original)
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This week on Buffering, we are counting down ten broadband marketing taglines that might be ready for retirement. From “blazing fast” and “future proof” to “powers every device in your home,” we break down why generic claims fall flat and how we can replace them with experiences customers can actually see, understand, and trust. Join Zack and Gabe as we rethink how we market speed, reliability, local service, and value based offers. We explore how transparency and real proof can help us differen
The Experience Provider: Are Legacy CX Playbooks Are Holding You Back? (opens the original)
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This week on Buffering, we’re retiring six customer experience mantras that may have helped build businesses but won’t necessarily help them grow. Inspired by Customer Experience expert Jon Picoult, we explore “the customer is always right” to “every interaction should delight,” Zack and Gabe challenge the CX absolutisms that oversimplify increasingly complex customer journeys. They explore why not all friction is bad, why NPS can’t tell the whole story, why more personalization isn’t always bet
The Enablement Gap: From Task Assistance to Governed Operations (opens the original)
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This week on Buffering, we’re going beyond the AI slop problem and asking a bigger question: how can organizations actually enable their employees to use AI well? Zack and Gabe break down the training gap, why simply handing employees powerful AI tools isn’t enough, and how organizations can create clear standards for what good AI use looks like. From prompt libraries and AI labs to forklifts and ski slopes, they explore practical ways to build AI skills across an entire organization. Join Zack
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