HeyJaredBreakthrough SaaS Growth with The Jasons
SaaS growth isn’t owned by a single team—it’s a cross-functional sport. Each week, hosts Jason Noble (London) and Jason Whitehead (U.S.) dig into what actually drives sustainable growth across product, pricing, onboarding & adoption, customer success, sales, marketing,…
- Indexed episodes, last 90 days
- 9
- Latest publication
- Sep 21, 2026
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- Aug 17, 2026
Latest episodes
Are You Really Engaging Customers or Just Talking at Them - with Lux Narayan (opens the original)
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Most SaaS companies spend a lot of time thinking about what they want to tell customers. But how much time do they spend genuinely listening? In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead are joined by Lux Narayan, founder of StreamAlive, to explore what real engagement actually looks like. We discuss why attendance and participation are not the same as engagement, why polls and interaction can easily become theatre and what changes when you design conversations ar
AI Agents Are Here But Who Is Accountable When They Act - with Venkat Siva (opens the original)
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AI agents are moving from demos into real business workflows. They are no longer just answering questions or drafting content. They are starting to take action across systems, data, workflows and customer processes. That creates a much bigger leadership question. Who is accountable when an AI agent acts? In this episode of Breakthrough SaaS Growth with The Jasons, we speak with Venkat Siva, Co-Founder and CEO of CompFly AI, about the rise of agentic AI, controlled autonomy and why governance mat
One Question That Reveals Why SaaS Customers Really Churn (opens the original)
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SaaS companies often record churn as price, missing features, competition or budget pressure. Those answers rarely reveal why the customer decided the product no longer mattered. That leaves Customer Success, Product and Support fixing symptoms while the underlying retention risk remains. In this episode, Jason Noble and Jason Whitehead explore one simple cancellation question: “What made you decide to cancel?” You will learn how to uncover the real trigger behind customer churn and turn individ
Why SaaS Companies Struggle to Turn AI Into Measurable ROI (opens the original)
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AI capability is advancing faster than most SaaS operating models can change. New tools and AI agents will not produce measurable ROI if workflows, ownership, data and behaviours remain the same. In this episode, Jason Noble and Jason Whitehead explore why AI adoption is becoming an organisational change problem rather than a technology problem. You will learn why automating a broken process usually creates bigger problems faster, how the gap between technology speed and organisational speed del
How Personal Brand Builds Career Resilience in Customer Success - with Seán Reid (opens the original)
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Doing good work is no longer enough to build a resilient career in Customer Success. CSMs and CS leaders also need visibility, commercial credibility and a clear professional reputation. Seán Reid, Head of Customer Success at Supermetrics, joins us to explain how he rebuilt his momentum after redundancy and why personal brand became an important part of his career resilience. You will learn how to build professional visibility without becoming performative, what aspiring Customer Success leaders
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