HeyJaredBeyond The Now
Inside the minds behind today’s fastest-growing eCommerce brands with Liam Millward, Instant CEO & Co-Founder
- Indexed episodes, last 90 days
- 1
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- Aug 25, 2026
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- Aug 25, 2026
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How 32 Degrees Is Using AI to Scale CX Without Losing the Human Touch (opens the original)
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Most eCommerce brands treat customer experience like a support function.The best ones use it as an early-warning system for the entire business. In this episode of Beyond the Now, Liam Millward sits down with Jennifer Villalba, Director of Customer Experience at 32 Degrees, to unpack how her team turns customer conversations into better products, faster decisions, and stronger loyalty, while introducing AI without losing the human touch. We get into: How CX caught a product issue before return d
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