HeyJaredBehind the Curtain
A behind-the-scenes look at what actually makes five-star hospitality work, told through the people who make it happen. Curated by hospitality management expert Paul Fallon, Founder and CEO of Fallon Hospitality.
- Indexed issues, last 90 days
- 11
- Latest publication
- Sep 25, 2026
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- Earliest in this view
- Jul 17, 2026
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High standards shouldn’t mean miserable employees (opens the original)
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How to train your brain (and team) to stop making the same mistakes every month (opens the original)
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Welcome to Luxury Career Advice, the section of my newsletter where I answer real questions about working in Luxury Hospitality. This week is all about why people who work in luxury hospitality make the best salespeople.____________________________________________________________________________Dear Paul,I run a department at a full-service property. Once a month, more or less, I get the same email from the client contact. Photos attached. Same handful of areas, same problems.We fix it. Usually
"I'm Not a Salesperson." Good. (opens the original)
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Welcome to Luxury Career Advice, the section of my newsletter where I answer real questions about working in Luxury Hospitality. This week is all about why people who work in luxury hospitality make the best salespeople.Dear Paul,Fifteen years in rooms. I know every inch of how a property actually runs.New leadership has restructured, and my role now includes what they’re calling business development. Coffees. Networking events. Building relationships in the market.I dread it. I’m an operator. I
You are worth a lot more than you think (opens the original)
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Welcome to Luxury Career Advice, the section of my newsletter where I answer actual questions I get about starting and scaling a career in luxury hospitality. And this week, we are going to explore how to know how much you are worth, and how that becomes more apparent the worse you are treated. Dear Paul,Our property changed hands in February. Since then, every good person has either left or is looking.The new managing director can’t approve anything. Not a vendor invoice, not a schedule change,
You have six hours to fix any mistake (opens the original)
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Welcome to Luxury Career Advice, the section of my newsletter where I answer actual questions I get about starting and scaling a career in luxury hospitality. And this week, we are going to explore what to do when you mess up.Dear Paul,A guest complained about a stain in one of our function rooms. I wanted it handled before the morning, so I sent someone to pick up a stripper from the hardware store and go at it overnight.It took the finish off. Not a patch. A visible section of a floor that was
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