HeyJaredBanking Uncovered Podcast
Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry.
- Indexed episodes, last 90 days
- 4
- Latest publication
- Aug 26, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 21, 2026
Latest episodes
Lumin Digital | The design principles behind great digital banking experiences (opens the original)
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Customer expectations are no longer defined by their banking experiences alone. Every seamless digital interaction, personalised recommendation and intuitive journey, from Netflix and YouTube to Amazon and Uber, raises the bar for financial services. So how can institutions design frictionless experiences that meet customer needs and deliver value in the moments that matter? In this episode of Banking Uncovered, Mark Donahue speaks with Mike West, Vice President of User Experience at Lumin Digit
AARP | Banking's biggest miss? The opportunity in the 50+ market (opens the original)
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With more than 125 million consumers in the US alone and a $12.5 trillion economic footprint, the 50+ segment is one of the largest and most influential customer groups. Yet many financial institutions approach this audience with outdated assumptions - particularly around digital adoption. In this episode of Banking Uncovered, Mark Donohue sits down with Carey Kyler, Senior Director of Consumer Insights at AARP, to explore how financial institutions can better engage the rapidly growing 50+ mark
Bank of America | Banking on trust, AI and the future of digital customer experiences (opens the original)
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Bank of America data shows that 94% of customer interactions now take place through digital channels. As customers become accustomed to new technologies, expectations continue to evolve. Today's innovations quickly become the norm, raising the question: what's next for digital banking? In this episode of Banking Uncovered, Mark Donohue, Managing Director of iSky at RFI Global, is joined by Jorge Camargo, Head of Digital Platforms at Bank of America, to discuss how customer expectations and techn
Banking Uncovered Episode 29: Delivering member-centric banking in a digital-first world (opens the original)
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Redwood Credit Union has built its approach around a clear philosophy: every product, service and interaction must ultimately serve the member. From early investment in digital channels to creating seamless, intuitive experiences, the organisation has focused on ensuring that digital delivers the same level of service and engagement as the branch experience. In this episode of Banking Uncovered, Mark Donohue speaks with Tony Hildesheim, Chief Operation Officer and Executive Vice President at Red
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