HeyJaredAmber Frye
Customer success leader, WFH mom of two, and your go-to for the honest conversation everyone else is skipping. Pull up a chair. Let's have an honest conversation. — Amber
- Indexed issues, last 90 days
- 16
- Latest publication
- Sep 25, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 15, 2026
Latest issues
Off the Clock: The Cake Plate (opens the original)
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I always wanted to be the mom with fresh baked cookies on the counter when my kids walked in the door from school. For years I’ve told myself I’m just not a good cook, and a million other excuses that made it easier not to try.Then the other day I got a pumpkin cream cheese muffin at Starbucks. I love them, and I wondered if there was a copycat version. Naturally, I asked Claude, and there it was, a super easy recipe. I added the ingredients to the grocery list and decided that Sunday, we were m
The Intentionality Gap (opens the original)
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Every week I ask myself one question: what’s coming up that would actually be valuable to this specific customer, right now?Not a generic check-in or a mass marketing email. But the specific thing, for the specific person, based on where they actually are and what they actually care about.It sounds obvious, but it’s also the first thing that gets skipped the moment a week fills up. And weeks always fill up. There’s always a fire that feels more urgent than the customer who isn’t currently on fir
A Day In My (Actual) Life (opens the original)
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A few weeks ago I got the email that made me do a little happy dance at my desk— I’d been randomly selected to get some swag (a branded boat & tote) from one of my favorite podcasts,A Day In Her Life with Ellie Rennick. Shoutout !! So I thought I’d do an updated “A Day In My Life” post to celebrate :) 2:00-3:00 am. My almost-3-year-old wakes up wanting to “snuggle in mommy and daddy’s bed.” I oblige solely because it’s the fastest path back to sleep for all o
The Health Score Is a Mirror, Not a Weapon (opens the original)
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I’ve got a handful of accounts coming up for renewal in the next 60 days that I’d call at-risk. So this week, most of my energy has gone into one question: what’s actually going to show them the most value between now and their renewal call?Not a generic recap. Not a features list. The specific thing that matters to that specific account, based on where they actually are.That question is exactly what our health score is for. It’s not a grade. It’s not something a customer will ever see. It’s an
What I actually wore this week as a full-time WFH mom (opens the original)
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Monday — Labor Day, red linen dress + sandals for lunch at the lake with my husband's family. The one day dressing up felt easy because it wasn't for work.<img alt="" class="sizing-normal" height="1528" src="https://substackcdn.com/image/fetch/$s_!S_da!
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