HeyJaredAI Nexus - by Bjorn Austraat
All things Applied AI - teaming, communication, enterprise politics, models, shiny and non-shiny objects
- Indexed issues, last 90 days
- 2
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- Aug 3, 2026
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- Jul 9, 2026
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Need AI ROI answers fast? Here's a Claude .skill that will help you craft a solid pitch and business case - in 5 minutes or less (opens the original)
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I have had the AI ROI conversation many, many times...in workshops, in client sessions, and in boardrooms.But all too often, we start walking through the big promises (sometimes even backed up by slick financial models), and things come unglued. Purely hypothetical conversation totally based on actual events below:Enthusiastic AI project owner: “It’s going to save 2 minutes per call, and that’ll help us save 5MM per year!” Skeptical CFO: “How do we know that?” Enthusiastic AI project owner: “We
Patent news: "Cognitive Antivirus" for voice and chat (opens the original)
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Let’s be honest…most of us don’t love to call into contact centers. At that point, we have probably exhausted all the “self-service” automation options and really need to talk to a human. But there is one group of callers who LOVE contact centers because they represent a uniquely soft attack surface: fraudsters and other assorted scammers and criminals. The typical contact center agent often hasn’t been on the job very long, answers multiple call types, and has to keep track of an array of scree
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