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- Jul 16, 2026
Latest issues
AI in USE #82 ✨: The Real Product Decision Isn't the Model, It's the Confidence Threshold (opens the original)
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Welcome to the latest edition of AI in USE, where we explore how AI is reshaping the way products are designed, built, and experienced. This quarter's broader research pointed to a shift in the central strategic question, from which use case to launch to what a system should be allowed to decide on its own. The three cases this week give that abstract question a concrete shape, and they answer it differently. TypeSafe AI's Jev routes decisions by a numeric confidence score, Anthropic let 950 age
Meet the AI Builders - Benjamin Head of AI Engines @ Qonto (opens the original)
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🔥 IntroWhat does it take to build real-world AI that people actually trust?Benjamin’s path into AI did not begin with hype. It began with physics, natural science, and a PhD that trained him in analytical thinking, hypothesis-driven work, math, and programming. After academia, he wanted to apply those skills to real-world problems, and data science became the natural bridge.That first chapter matters, because it explains why his perspective on generative AI is grounded rath
AI in USE — Decision Rights Get a Button, Except When There's No Org to Have Them (opens the original)
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Welcome back to the latest edition of AI in USE, where we explore how AI is reshaping the way products are designed, built, and experienced. Our latest quarterly synthesis argued that the harder work of AI adoption has moved from data access to decision rights: what a system can act on, what needs a human sign-off, who owns the exception when something breaks. Salesforce's write-back-with-approval flow and TSA's scoped escalation, complete with an auto-generated summary for the receiving agent,
Special issue: Q2 2026: The AI Divide Gets a Price Tag (opens the original)
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AI reports are not in short supply. Every quarter brings another wave of surveys, benchmarks, and forecasts, most of them genuinely useful on their own and much harder to read together as one coherent signal.For this issue, I went through 38 reports and working papers published in Q2 2026 to find where the actual consensus sits.My conclusion is simple: the story has moved from whether the technology works to whether the organization around it has done the harder, less visible work. The technolog
Meet the AI Builders #23: Sara Maldon, Head of Business Automation & AI @ Make (opens the original)
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🔥 IntroWhen Sara Maldon joined Make to lead AI transformation, there was no playbook waiting for her.It was still early in the generative AI wave. ChatGPT had created huge curiosity, but companies were also dealing with security, compliance, procurement and intellectual property questions. At Make, the answer at the time was clear: AI was prohibited.Sara’s task was not just to introduce new tools. It was to help the company unde
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