HeyJaredAccount Management Secrets
Account Management Secrets is the go-to podcast for Account Managers, the unsung heroes driving over 70% of your company’s revenue. Hosted by Alex Raymond, a leader in the field, this podcast delivers weekly insights, strategies, and tools to help you excel in your role.
- Indexed episodes, last 90 days
- 11
- Latest publication
- Sep 18, 2026
- Audience
- Checking…
- Earliest in this view
- Jul 10, 2026
Latest episodes
Partner, Not a Cost Center: Account Management at Mastercard | EP107 (opens the original)
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Most account managers wonder what it takes to move from managing a book of business to leading one. George Siter has made that climb, going from director to VP and then into two different SVP roles at Mastercard, and he has real answers for anyone mapping their own account management career path. In this episode of Account Management Secrets, host Alex Raymond talks with George Siter, Senior Vice President, Regional Financial Institutions at Mastercard, about what he had to learn and unlearn at
How to Build a Customer Relationship Map: Grow Revenue and Have Fun Doing It | EP106 (opens the original)
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Most account managers know they're supposed to "know their customer." Few have an actual system for what that means or how to prove it. Dan Horowitz, Head of US Sales & Account Management at Taboola, joins Alex Raymond to break down how to build a customer relationship map that protects revenue instead of just decorating a slide. Dan explains that strong account management starts with the fundamentals, including a red-yellow-green heat map of the relationships across an account, not just the one
Why Customer Satisfaction Doesn’t Predict Retention | EP105 (opens the original)
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Your happiest customers might be the first ones to leave. That is the uncomfortable finding behind why customer satisfaction doesn't predict retention, and new data makes it even stronger. Some of the most demanding, hardest to please customers turn out to be the ones who never walk away. Greg Daines, founder and CEO of ChurnRx, returns to Account Management Secrets for his second appearance with host Alex Raymond. Their first conversation ran back in episode five, and the pattern they found the
How to Prevent “Green-to-Gone” Accounts | EP104 (opens the original)
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Most account teams don't lose customers overnight. They lose them slowly, through signals nobody caught in time. Knowing how to identify at-risk customers before they churn is the difference between a controlled loss and a surprise that blindsides the whole business. On Account Management Secrets, host Alex Raymond talks with Daniel Santiago, Senior Vice President of Customer Success at OrthoFi, about the net revenue retention strategy that took his team from 85% to 108% net revenue retention. D
How Account Managers Keep Losing Executive Access (And How to Stop) | EP103 (opens the original)
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Most account managers can quote the theory on building relationships with executives, but the real test starts after the deal closes. That's when the senior sponsor hands you off to someone three levels down. Jamal Reimer has lived that handoff from both sides. He spent 26 years in enterprise software sales, including a $53 million deal while at Oracle, and he learned exactly how to build executive relationships in account management once the introductions end. On this episode of Account Managem
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